Advertising and marketing; information in the field of marketing and advertising in oral and written form, including by means of print media and electronic media; organisational consultancy in the field of marketing and advertising; statistical evaluations of marketing data; marketing studies; market analysis; advertising research; opinion polling; distribution of catalogues, mailing lists and goods for advertising purposes; radio, television and cinema advertising, public relations, sales promotion (for others), arranging and concluding commercial transactions, for others; computerized file management; organisation of trade fairs and exhibitions for commercial or advertising purposes; marketing and rental of advertising time on television; business and organization consultancy; advertising, in particular radio, television, cinema, print, videotext and teletext advertising; advertising and marketing, in particular in the electronic media and via the electronic media; publication of prospectuses for advertising purposes; production of promotional films; rental of advertising films; telephone order placement for teleshopping; arranging advertising time in all relevant media; business management; business administration; office functions; business organisation consulting; typing; secretarial services; business consultancy and advisory services; professional business consulting; promotion of business interests for others; development of advertising concepts, in particular for marketing goods and services via worldwide electronic networks, in particular the internet and other electronic communications media; negotiating contracts for the purchase and/or sale of goods and/or providing of services; electronic commerce provider services, namely, order placement and order processing as well as invoice management for electronic ordering systems; dissemination of advertising on an online electronic communications network; auctioneering on the internet; professional business and organisational consultancy for franchising concepts for providing commercial and organisational know-how; arranging electronic markets on the internet, including arranging and conducting exchange markets by arranging contracts online, for others, both for the purchasing of goods and the providing of services; call centre services, namely order acceptance and placement; telephone answering for unavailable subscribers; planning services for advertising; creating and updating of advertising material for advertising space on the internet, and rental of advertising space on the internet; advertising on the internet (banner exchange); talent promotion through organisational consultancy; compilation of information into computer databases; professional business consultancy with regard to television advertising; production of television and radio advertisements; obtaining fees data (word processing); updating data in computer databases; layout services for internet advertising; services of a sports association, namely commercial lobbying for the promotion of professional sport; gathering and supplying market research data; gathering and updating of data; collecting, compiling, organising, maintaining, systematising and updating data in computer databases, in particular relating to the field of sports; operation of sports databases, namely compilation and systemisation of sports data into databases; compilation of data and information in relation to sports and sporting performances provided online on a computer database or via the internet or a wireless electronic communication apparatus; collection of sports data for the purposes of economic representation; marketing of sports data; compilation of statistical data in the field of sports; compilation of press reports and sports data (including by electronic means and/or by computer); archiving of data in central databases; compilation of sports statistics; production of teleshopping programmes; manual collection of sports data (statistics); determination and definition of sports-specific data (compilation of statistical information).

Broadcasting of radio and television programmes via wireless and cable networks; transmitting of film, television, radio, teletext and videotext programmes or broadcasts; telecommunications; press agency services, namely transmitting messages, press reports and market research data (including using electronic means and/or by computer); sound, image and data transmission by cable, satellite, computer network, telephone and other lines, and all other transmission media; electronic television broadcasting within the framework of subscription television services (pay-TV), including video-on-demand, including for others, being a digital platform; providing access to an information database; transmission of information via wireless or cable networks; on-line services and transmissions, namely transfer of information and messages including e-mail; providing telecommunication channels for teleshopping services; broadcasting of teleshopping programmes; providing access to communications networks with the aid of digital multimedia technology, in particular for internet access, teleshopping and telebanking, including for use with television screens; providing user access to various communication networks; electronic transmission of data and computer programs on electronic networks, in particular on the internet and other electronic communications media; providing access to information of all kinds via the Internet, in particular in the fields of politics, economics, finance, law, social issues, sport, culture, religion, technology, computers; transmission of sound, speech, images and/or data; telephone communications and services, communications by cellular phones; email data services, facsimile transmission services, SMS services; providing access to information stored on databases, including in particular by means of interactive computer systems; telephone services by means of information, complaints and emergency hotlines; providing access to, and transmission of, information, texts, drawings and images; providing access to information and entertainment programs on the internet; broadcasting of web-TV programmes, interactive programmes and internet TV programmes; electronic transmission of information, including sound, image and data; electronic transmission of fee data; providing access to data on the internet; data transmission services between networked computer systems; providing access to networks for the transmission of messages, images, text, speech, signals and data; leasing of access time to online games on the internet and other electronic media; data streaming services; video conferencing and providing of access to portals for sharing files, images, music, videos, photographs, graphic prints, audiovisual media, texts, documents and data; communications services; satellite, cellular and radio communication services; broadcasting and/or transmission of radio and/or television programmes and/or films; satellite, DTT, cable, DSL and broadband transmission and/or sending of audio and/or audiovisual programs; transmission of audio, video and/or audiovisual programmes (by any means); transmission of video film; broadcasting and transmission of television programmes and films for computers; broadcasting and communications by means of, or aided by, computer; transmission of audio, video and/or audio visual programming by internet protocol (IPTV); telecommunications via the internet, including services provided by means of voice over internet protocol (VoIP); provision of access and/or connectivity to broadband networks whether fixed, portable or wireless; transmission of text, messages, sound and/or pictures; telecommunication and/or communication and/or broadcast and/or transmission of audio visual content; communication of information (including web pages), data by radio, telecommunications and by satellite; electronic communication services; telecommunications services; telephone, mobile telephone, message collection and transmission, radio-paging, call diversion, providing automated telephone answering systems for companies; telephone call completion services for directory assistance customers; television screen based information broadcasting and retrieval services; loan of replacement telecommunications and communications apparatus and instruments in the case of breakdown, loss or theft; image and message transmission by means of computers; messaging services, namely, sending, receiving and forwarding messages in the form of text, audio, graphic images or video or a combination of these formats; instant massaging; short messaging services (SMS); multimedia messaging services (MMS); unified message transmission; voice mail services; video conferencing services; video telephone services; providing access to telecommunications infrastructures for other operators; provision of access to electronic conferencing, discussion groups and chat rooms; provision of chat room services; hire, leasing or rental of apparatus, instruments, installations or components for use in the provision of the aforementioned services; advisory, information and consultancy services relating to all the aforementioned; communications services by satellite, television and/or radio; news agencies; provision of access to news, current affairs and sports information; hiring, rental and leasing of communications apparatus; telecommunication services provided in relation to the internet; telecommunication of information (including web pages); provision of wireless application protocol services including those utilising a secure communications channel; provision of telecommunications links to computer databases and websites on the internet; telecommunications services dedicated to retailing goods and providing services through interactive communications with customers; interactive television services being telecommunications and/or communications and/or broadcasting and/or transmission services; interactive telecommunications, communications, broadcasting and/or transmission services for television viewers including those watching on mobile telephones and PCs; television broadcasting services incorporating interactive services for viewing guides and intelligent automated selection for programme recording; interactive telecommunications, communications, broadcasting and/or transmission services for television viewers to facilitate the recordal of programmes automatically initiated on the basis of customer viewing habits/preferences; providing access to information, data, graphics, audio and/or audiovisual content for television viewers (including those watching on their mobile telephones or PCs) from a restricted group of internet websites or portals; broadcasting and transmission of interactive television, interactive games, interactive news, interactive entertainment media content and information about interactive sport and interactive competitions; video on demand and near on demand telecommunication and/or communication and/or broadcast and/or transmission services; video streaming services for viewers via a video-on-demand service; providing access to movies, videos and television programmes to viewers on demand and near on demand; consultancy with regard to broadcasting and transmission of television and radio programmes; providing access to a database storing information relating to a variety of goods and services; providing access to internet; provision of a connection between websites and television viewers via an interactive television portal; internet portal services; web portal services; wireless broadband communication services; providing telecommunication access to television programmes provided via Internet portals or Internet websites for television viewers using their television receiving equipment including digital television receiving equipment; providing access to internet websites to mobile telephone users; professional consultancy and information and advisory services relating to all the aforesaid services; leasing access time to an information database; factual information services relating to television broadcasting; audio visual communication services; data communications services; data broadcasting services; rental, leasing or hire of communications equipment; message sending; call screening services; call alerting services; computer services for accessing a communications or computer network; computer services for accessing entertainment, education, information and data via telephone line, cable, wire or fibre, database or computer network; computer services for accessing and retrieving information, messages, text, sound, images and data via a computer or computer network; computer services for accessing and retrieving radio and television programmes; consultancy in the field of telecommunications, synchronisation, transfer and transmission of programs, data, files, e-mails, contacts, calendars, task lists, text messages, photographs, music, sound, images, audiovisual content, data, video, text, graphics, programs and other information via telecommunications and global communications networks; data synchronization over telecommunications, communications and computer networks; remote data access services; providing access to bulletin boards; providing of communications facilities for conducting online conferences, discussion groups and discussion forums; online telecommunications services to enable the accessing and retrieving of data, files, e-mails, contacts, calendars, task lists, text messages, photos, music, audio, visual, audio visual, video, text, graphics, programs and other information via a computer or computer network or electronic device including services provided over a global communications network; online telecommunications services relating to webcasting and podcasting including services provided over a global communications network; electronic transmission of audio, video and other data and documents via a peer-to-peer network; telecommunications, communications and/or broadcasting services for interactive polling; information relating to all the aforementioned services provided on-line from a computer database or via a helpline or the internet; providing access to websites and forums on the internet; providing internet chat rooms; online services, namely providing access to information and messages relating to sporting events and game results on the internet; collection, delivery and transmission of messages by electronic transmission, including by electronic means and/or by computer; transmission of sports research data on computer networks; transmission of information on computer networks; providing access to information on computer networks; broadcasting and transmission of information and messages, including e-mails on computer networks; electronic transmission of information (sounds, images) and data; providing access to databases in computer networks; web messaging; providing access to a central database server; providing access to a centralized computer and computer databases; rental of decoders for transmission of signals; transmission of live programs in the field of sports.

Production, screening and rental of films, video films and other television programmes; demonstration and rental of video and/or audio cassettes, tapes and discs and video games (computer games); hire of televisions; education; entertainment, sporting and cultural activities; provision of radio and television entertainment services; organisation and presentation of sports events, shows, quizzes and musical events and organisation of competitions in the fields of entertainment and sports, also for recorded programmes or live broadcasts on radio or television; organisation of competitions in the fields of training, teaching, entertainment and sports; arranging and conducting of beauty contests; training services for talent development; correspondence courses; publication and editing of books, magazines and other printed matter and associated electronic media, other than for advertising purposes; organisation of and conducting concert, theatre and entertainment events and sports competitions; production of film, television, radio, VTX (interactive video text) and videotext programmes, radio and television entertainment media content; production of films and video films and other image and sound programmes for educational, instructional and entertainment purposes, including for children and young people; presentation and rental of sound and image recordings on video and/or audio cassettes, tapes and discs; theatrical performances, music performances; cultural, artistic, leisure and sporting activities, including the arranging thereof; arranging and conducting of cultural, entertainment and sporting events and congresses, seminars, lectures and multimedia presentations (for cultural and entertainment purposes); publishing (included in this class); production of web-TV programmes, interactive programmes and internet TV programmes; training services in the field of sports marketing; advance ticket agency services [entertainment]; ticket and seat reservation and booking services for concerts, shows and other entertainment events; booking and reservation services for cultural and sporting events; operating facilities for children, young people and adolescents for leisure purposes, in particular in the field of sports; information on entertainment events and providing of sporting and leisure activities; rental of sports equipment (included in this class); editing of written texts; sports agency services, namely arranging of sporting activities; production of radio and television broadcasts/programmes via wireless or cable networks; arranging and conducting of cultural, entertainment and sporting events for charitable purposes; production of prize game broadcasts; sports training; training courses (provision of -); arranging of contests; amusement parks; entertainment services provided at or relating to sports events; entertainment services in the form of public viewings of sports events; organization of sporting and cultural events and activities; organisation of sports competitions; organising sports events in the field of football; providing sports facilities; rental services for audio and video equipment; publication and/or rental of interactive educational and entertainment products, namely films and books; publication of interactive educational and entertainment products, namely compact discs, DVDs, minidiscs, CD-ROMs; publication of statistics; publication of statistics and other information on sports performances; radio and television reporting of sporting events; production and editing services for radio and television program and video tapes; seat booking services for shows and sporting events; ticket reservation for entertainment and sporting events; timing of sports events; recording of sports events; interactive entertainment services; provision of games over the internet or on wireless electronic communication device; information relating to entertainment or education, provided on-line from a computer database or the internet or on wireless electronic communication device; electronic games services provided by means of the internet or on wireless electronic communication device (entertainment); providing on-line electronic publications, not downloadable; publication of books; publication of electronic books and journals on-line; entertainment services in the form of cinema performances; providing digital music from the internet or on wireless electronic communication device; providing digital music from mp3 internet web sites or by wireless electronic communication device; photography, audio, and videotaping production services; information provided on-line from a computer database or from the internet, related to sports or sporting events; interpreter services; provision of sports information related to statistical information; audio and video recording services relating to sports; provision of entertainment facilities, namely, providing entertainment facilities in VIP lounges and sky boxes both onsite or offsite; organisation of computer game competitions; computer game competitions organized online; translation and interpretation; sports tickets agency services; providing information about sporting activities; booking of tickets for sports events; radio and television programming services provided via the internet or on wireless electronic communication device; rental of interactive educational and entertainment products, namely interactive compact discs, DVDs, mini-discs, CD-ROMs and computer games; providing information relating to sporting and cultural and social matters from searchable directories and databases containing information, including texts, electronic documents, databases, graphics and audiovisual information, via computer and communications networks; factual information services relating to sport; providing sports information relating to the rental of sports equipment; sports information provided online; providing sports information and production of recordings relating to sports; production of graphic animations in the field of sports; providing information, listings and news in the context of live league tables regarding sports; providing of sports data for use for computer games; providing sports data for betting platforms; providing sports information from an online computer database; providing sports data; production of multimedia programmes, including videos and films, television programmes, computer games, music, images, ringtones and sport events, provided via the internet, telephone line, cable, wireless transmission, satellite or terrestrial broadcasts; online publication of dictionaries, encyclopaedias, and reference texts; providing online electronic publications, not downloadable, including in the nature of newspapers, magazines (periodicals), comics, journals (publications), books, user manuals, instructional and teaching materials; providing online non-downloadable posters, photographs, images and news articles.

Technological consultancy in the field of multimedia, interactive television and pay TV (included in this class); software development; computer programming, including video and computer games; development of electronic television programme guides (software); engineering services, in particular in the fields of multimedia, digital and/or interactive television and telecommunications; administration of servers to provide electronic shopping systems on electronic networks, in particular on the internet and other electronic communications media; administration and rental of servers to provide an e-commerce platform on the internet and other electronic media; administration of servers to provide an internet forum for the exchange of information and ideas in all subjects; administration of servers for providing a global virtual marketplace for interactive information exchange; administration of servers to provide chat facilities, including within the framework of virtual communications platforms and bulletin board facilities; computer search services for scientific and research purposes, for others; establishing and maintenance of software for internet access and dial-in nodes, and providing memory space on servers connected to the internet; rental of memory space on computer systems connected to the internet; design of web pages; technical planning of telecommunications equipment; graphic arts designing and designer services; scientific and technological services and research and development relating thereto; technical consultancy in the field of marketing and advertising; administration of servers providing a platform for the supply and demand of goods/services; establishing homepages, for others, on the internet; storage of information, for a fee, in the form of sound, images and data, for others; electronic archiving of data; leasing of computer programs; computer rental; consultancy in the field of computers; computer programming for data processing; computer software design services; designing of web sites or sites on wireless electronic communication device; creating and maintaining websites; installation and maintenance of computer programs; creating and maintaining websites for registered users to form virtual communities and engage in social networking services; leasing of computer software; hosting of web sites in computer networks (particularly the internet) or on wireless electronic communication networks; management of websites on the internet or on wireless electronic communication networks; hosting of websites on the internet or on wireless electronic communication device; provision of computer programs; providing search engines for the internet; providing non-downloadable software to enable users to create and share text, documents, images, photos, videos, maps and roadmaps; computer services, namely, creating virtual communities for registered users to organize groups and events, participate in discussions, and engage in social, business and community networking; computer services, namely, hosting electronic facilities for others for organizing and conducting meetings, events and interactive discussions via communication networks; application service provider services, namely hosting of (additional) computer software applications of others; application service provider (ASP) featuring software to enable or facilitate the uploading, downloading, streaming, posting, displaying, blogging, linking, sharing or otherwise providing electronic media or information over communication networks; providing temporary use of non-downloadable software applications for social networking, creating a virtual community, and transmission of audio, video, photographic images, text, graphics and data; programming of customized web pages featuring user-defined information, personal profiles, audio, video, photographic images, text, graphics and data; hosting of websites featuring technology that enables online users to create personal profiles; creating and maintaining websites featuring information about social networking and for users to transfer and share such information among multiple websites; scientific and technological services and research and design relating thereto, in particular in the field of sport; database design, namely design of database software; creation of video games and computer games; evaluation of sports data for scientific purposes; scientific evaluation of sports data; use of sports data for product development; development of evaluation and analysis software (including tactics analysis software); technology-supported collection of sports data; providing evaluation and analysis programs (software) for the field of sports; electronic storage of data in computer databases; organisation of call information via electronic storage and archiving; monitoring and analysis of call information via electronic storage and processing; provision of technological information relating to telecommunications and communications apparatus and instruments.

Production, screening and rental of films, video films and other television programmes; demonstration and rental of video and/or audio cassettes, tapes and discs and video games (computer games); rental of television receivers and decoders; education; entertainment, sporting and cultural activities; provision of radio and television entertainment services; organisation and presentation of sports events, shows, quizzes and musical events and organisation of competitions in the fields of entertainment and sports, also for recorded programmes or live broadcasts on radio or television; organisation of competitions in the fields of training, teaching, entertainment and sports; arranging and conducting of beauty contests; training services for talent development; correspondence courses; publication and editing of books, magazines and other printed matter and associated electronic media, other than for advertising purposes; organisation of and conducting concert, theatre and entertainment events and sports competitions; production of film, television, radio, VTX (interactive video text) and videotext programmes, radio and television entertainment media content; production of films and video films and other image and sound programmes for educational, instructional and entertainment purposes, including for children and young people; presentation and rental of sound and image recordings on video and/or audio cassettes, tapes and discs; theatrical performances, music performances; cultural, artistic, leisure and sporting activities, including the arranging thereof; arranging and conducting of cultural, entertainment and sporting events and congresses, seminars, lectures and multimedia presentations (for cultural and entertainment purposes); publishing (included in this class); production of web-TV programmes, interactive programmes and internet TV programmes; training services in the field of sports marketing; advance ticket agency services [entertainment]; ticket and seat reservation and booking services for concerts, shows and other entertainment events; booking and reservation services for cultural and sporting events; operating facilities for children, young people and adolescents for leisure purposes, in particular in the field of sports; information on entertainment events and providing of sporting and leisure activities; rental of sports equipment (included in this class); editing of written texts; sports agency services, namely arranging of sporting activities; production of radio and television broadcasts/programmes via wireless or cable networks; arranging and conducting of cultural, entertainment and sporting events for charitable purposes; production of prize game broadcasts; sports training; providing courses of training; arranging of contests; amusement parks; entertainment services provided at or relating to sports events; entertainment services in the form of public viewings of sports events; organization of sporting and cultural events and activities; organisation of sports competitions; organisation of sports events in the field of football; providing sports facilities; rental services for audio and video equipment; publication and/or rental of interactive educational and entertainment products, namely films and books; publication of interactive educational and entertainment products, namely compact discs, DVDs, mini-discs, CD-ROMs; publication of statistics; publication of statistics and other information on sports performances; radio and television coverage of sporting events; production and editing services for radio and television program and video tapes; seat booking services for shows and sporting events; ticket reservation services for entertainment and sporting events; timing of sports events; recording of sports events; interactive entertainment services; provision of games over the internet or on wireless electronic communication device; information relating to entertainment or education, provided on-line from a computer database or the internet or on wireless electronic communication device; electronic games services provided by means of the internet or on wireless electronic communication device (entertainment); providing on-line electronic publications, not downloadable; publication of books; on-line publishing of electronic books and newspapers; entertainment services in the form of cinema performances; providing digital music from the internet or on wireless electronic communication device; providing digital music from MP3 internet web sites or by wireless electronic communication device; photography, audio, and videotaping production services; information provided on-line from a computer database or from the internet, related to sports or sporting events; interpreter services; provision of sports information related to statistical information; record production services in the field of sports; audio and video recording services relating to sports; provision of entertainment facilities, namely, providing entertainment facilities in VIP lounges and sky boxes both onsite or offsite; organization of computer game competitions; computer game competitions organized on-line; translation and interpretation; sports tickets agency services; providing information about sporting activities; booking of tickets for sports events; radio and television programming services provided via the internet or on wireless electronic communication device; rental of interactive educational and entertainment products, namely interactive compact discs, DVDs, mini-discs, CD-ROMs and computer games; providing information relating to sporting and cultural and social matters from searchable directories and databases containing information, including texts, electronic documents, databases, graphics and audiovisual information, via computer and communications networks; factual information services relating to sport; providing sports information relating to the rental of sports equipment; sports information provided online; providing sports information by means of technology-supported system; audio recording services in the field of sports; providing sports information and production of recordings relating to sports; providing information relating to sports activities and events; news reporting services in the field of sports; production of graphic animations in the field of sports; providing information, listings and news in the context of live league tables regarding sports; providing of sports data for use for computer games; providing sports data for betting platforms; providing sports information from an online computer database; providing sports data; production of multimedia programmes, including videos and films, television programmes, computer games, music, images, ringtones and sport events, provided via the internet, telephone line, cable, wireless transmission, satellite or terrestrial broadcasts; online publication of dictionaries, encyclopaedias, and reference texts; providing online electronic publications, not downloadable, including in the nature of newspapers, magazines (periodicals), comics, journals (publications), books, user manuals, instructional and teaching materials; providing online non-downloadable posters, photographs, images and news articles.

Technological consultancy in the field of multimedia, interactive television and pay TV (included in this class); software development; computer programming, including video and computer games; development of electronic television programme guides (software); engineering services, in particular in the fields of multimedia, digital and/or interactive television and telecommunications; administration of servers to provide electronic shopping systems on electronic networks, in particular on the internet and other electronic communications media; administration and rental of servers to provide an e-commerce platform on the internet and other electronic media; administration of servers to provide an internet forum for the exchange of information and ideas in all subjects; administration of servers for providing a global virtual marketplace for interactive information exchange; administration of servers to provide chat facilities, including within the framework of virtual communications platforms and bulletin board facilities; computer search services for scientific and research purposes, for others; establishing and maintenance of software for internet access and dial-in nodes, and providing memory space on servers connected to the internet; rental of memory space on computer systems connected to the internet; design of web pages; technical planning of telecommunications equipment; graphic arts designing and designer services; scientific and technological services and research and development relating thereto; technical consultancy in the field of marketing and advertising; administration of servers providing a platform for the supply and demand of goods/services; establishing homepages, for others, on the internet; storage of information, for a fee, in the form of sound, images and data, for others; electronic archiving of data; leasing of computer programs; computer rental; consultancy in the field of computers; computer programming for data processing; computer software design services; designing of web sites or sites on wireless electronic communication device; creation, and maintenance of web sites; installation and maintenance of computer programs; creating and maintaining websites for registered users to form virtual communities and engage in social networking services; leasing of computer software; "hosting of web sites in computer networks (particularly the internet) or on wireless electronic communication networks; management of websites on the internet or on wireless electronic communication networks; hosting of websites on the internet or on wireless electronic communication device; provision of computer programs; providing search engines for the internet; providing non-downloadable software to enable users to create and share text, documents, images, photos, videos, maps and road maps; computer services, namely, creating virtual communities for registered users to organize groups and events, participate in discussions, and engage in social, business and community networking; computer services, namely, hosting electronic facilities for others for organizing and conducting meetings, events and interactive discussions via communication networks; application service provider services, namely hosting for (additional) computer software applications, for others; application service provider (ASP) featuring software to enable or facilitate the uploading, downloading, streaming, posting, displaying, blogging, linking, sharing or otherwise providing electronic media or information over communication networks; providing temporary use of non-downloadable software applications for social networking, creating a virtual community, and transmission of audio, video, photographic images, text, graphics and data; programming of customized web pages featuring user-defined information, personal profiles, audio, video, photographic images, text, graphics and data; hosting of websites featuring technology that enables online users to create personal profiles; creating and maintaining websites featuring information about social networking and for users to transfer and share such information among multiple websites; scientific and technological services and research and design relating thereto, in particular in the field of sport; database design, namely design of database software; creation of video games and computer games; evaluation of sports data for scientific purposes; scientific evaluation of sports data; use of sports data for product development; development of evaluation and analysis software (including tactics analysis software); technology-supported collection of sports data; providing evaluation and analysis programs (software) for the field of sports; electronic storage of data in computer databases; organisation of call information via electronic storage and archiving; monitoring and analysis of call information via electronic storage and processing.