Competitive intelligence services; analyzing and compiling business data; information and data compiling and analyzing relating to business management; compiling and analyzing statistics, data and other sources of information for business purposes; analysis of market research data and statistics; advice on the analysis of consumer buying habits and needs provided with the help of sensory, quality and quantity-related data; providing independent ratings and reviews of other businesses for commercial purposes; monitoring customer purchasing behavior, anticipated future growth and business performance for business purposes; assistance, advisory services and consultancy with regard to business planning, business analysis, business management, business organization, marketing and customer analysis; business assistance, management and information services; business information, research, consultation, and assistance services, namely, providing assessments of consumer feedback, insights, and data regarding businesses, brands, products, and services to improve consumer experiences; business consulting services in the field of industry analysis and research services; providing business information in the field of future customer purchasing behavior and business performance relative to competitor and industry benchmarks; providing information and analysis in the fields of economics and business; market research and market intelligence services.

Rating customer purchasing behavior and business performance by assigning a numeric measure; providing online publications in the nature of reports, articles, and newsletters and publication of printed matter in the field of business consulting services, namely, consumer surveys, metrics and feedback processes for comparing, rating the quality of and improving performance, products, services, pricing, sales and marketing, customer experience and customer service; online publication of blogs; publication of printed matter.

Computer software.

Business management, organisation and administration; business consulting; business information; business management consultancy; collecting business information; computerised data processing; compilation and systematisation of information in databanks; compilation and systemisation of customer opinions for consultancy purposes in relation to business management or the commercial tasks of an industrial or commercial company; analysis of business information; analysis of business statistics; analysis of market research statistics; business data analysis services; analysis of market research data; analysis of company behaviour.

Benchmarking services for business management purposes; business evaluations; performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers customer satisfaction and ability to help retain customers for the organization and operating awards and certification programs recognizing quality assurance excellence in selected areas of call and contact center service and performance, including comparisons to other call and contact centers that have undergone similar quality assurance studies, conducting an analysis of communications with the customers of call and contact centers to assess quality assurance levels and providing reports on the results thereof including outcomes, data analysis and recommendations, determining the rate at which call and contact centers resolve customer inquiries on the first call, and providing reports on the results thereof including outcomes, data analysis and recommendations, call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing reports based on the results thereof; performing evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing reports on the results thereof including numerical rating evaluating the comparative performance of call and contact centers; performing automated quality assurance evaluations of the performance of call and contact centers and providing analyses, reports and recommendations based on the results thereof to rate the quality of and improving performance for customer experience and customer satisfaction; business advice, assistance and consultancy services relating to digital strategy in the context of customer relationship management; business management consulting services relating to customer relationship management; data processing services in the field of customer management; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomes, data analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to verify software-determined customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; performing studies and surveys to verify software-determined rates at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof; business marketing consulting services; market research services; conducting business, customer satisfaction, customer loyalty and market research surveys; business consulting and information services; business consulting services featuring customer agent analysis, metrics and feedback processes for comparing, rating the quality of and improving performance, customer experience and customer service; business consulting services in the field of customer and employee satisfaction and loyalty services; providing an incentive award program which rewards contact centers based on scores determined by analysing call recordings or transcripts of calls, emails or chat conversations between the customer agent and customer

Software as a service (SaaS) for automating quality assurance analysis and predicting customer satisfaction; providing quality assurance services; software as a service (SaaS) for business management and facilitation services, namely for coordinating and managing the delivery of services by others in the field of customer service; software as a service (SaaS) for real-time reviewing, analysis, and evaluation of the quality of services provided by others in the field of customer service; software as a service (SaaS) for use in customer relationship management (CRM); software as a service (SaaS) provider in the field of customer relationship management; software as a service (SaaS) services consisting of software for customer tracking and management; software as a service (SaaS) services featuring software for applications for the management and provision of customer relationship management; non-downloadable computer software applications for the management and provision of customer relationship management; providing non-downloadable computer software for use in quality assurance of the services of others in the field of call and contact centers; providing quality assurance services in the field of call and contact centers; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field of call and contact centers; providing a website application featuring an online community for registered users, whose access will allow them to view statistics, reports and results relating to their business' contact channel management namely call center management and business center management namely advice in the field of business management and marketing, operations namely advisory services relating to business management and business operations, and customer satisfaction; data automation and collection service using proprietary software to evaluate, analyze and collect service data; business technology software consultation services; testing, analysis and evaluation of service providers to determine conformity with established accreditation standards; providing a web site featuring technology that enables companies and organizations to administer and manage employee incentive award programs and to promote employee productivity, performance, recognition and morale; software as a service (SaaS) featuring online non-downloadable software for collecting, organizing, tracking and analyzing data from conversations between a customer and customer agent; non-downloadable software for analysing call recordings or transcripts of calls, emails or chat conversations between an agent and customer, identifying one or more word patterns therefrom and determining a score for the agent based thereon; software as a service (SaaS) services featuring software for scoring customer agent engagement based on actions and events used in the platform; measurement evaluations in the fields of call centers, customer agents and customer satisfaction; automated quality measurement and analysis of customer agent interactions for predicating overall customer satisfaction outcomes

Providing temporary use of non-downloadable software for compiling and organizing fundraising intelligence and analytics; Providing temporary use of non-downloadable software using artificial intelligence for analyzing and answering questions from others about fundraising campaigns and donors.

Business consulting and management in the field of clinical trials, namely, advising companies about clinical trials methods and processes; providing independent reviews and rankings of clinical trials and associated methodologies and processes (term considered too vague by the International Bureau - Rule 13 (2) (b) of the Regulations); business consulting and management in the field of clinical trials, namely, providing information management services; providing data benchmarking and business intelligence services related to clinical trials (term considered too vague by the International Bureau - Rule 13 (2) (b) of the Regulations); providing businesses with best practices, methodologies, rankings, and evaluations in the field of clinical trials (term considered too vague by the International Bureau - Rule 13 (2) (b) of the Regulations).

Consulting services for others in the field of design, planning, implementation, and project management of scientific research and clinical trials.

Business consulting and management in the field of clinical trials, namely, advising companies about clinical trials methods and processes; providing independent reviews and rankings of clinical trials and associated methodologies and processes (term considered too vague by the International Bureau - Rule 13 (2) (b) of the Regulations); business consulting and management in the field of clinical trials, namely, providing information management services; providing data benchmarking and business intelligence services related to clinical trials (term considered too vague by the International Bureau - Rule 13 (2) (b) of the Regulations); providing businesses with best practices, methodologies, rankings, and evaluations in the field of clinical trials (term considered too vague by the International Bureau - Rule 13 (2) (b) of the Regulations).

Consulting services for others in the field of design, planning, implementation, and project management of scientific research and clinical trials.

Downloadable computer software and mobile application software to train computers to predict user behaviour in the field of machine learning models and artificial intelligence; downloadable computer software to train software to predict user behaviour in the field of learning models and artificial intelligence; software for the integration of artificial intelligence and machine learning in the field of Big Data; software for use in the evaluation and analysis of data utilizing machine learning; computer hardware and software for database management; computer software for accessing, querying and analyzing information stored in databases and data warehouses; computer software for application and database integration; computer software for data security; computer software to automate data warehousing; data compression software; database management software; downloadable computer operating software for use in protecting, managing, sharing, and storing data; downloadable computer software for use in viewing data on the internet; downloadable computer software that supports interaction between computer applications with data from application programming interfaces (APIs), digital databases and digital files; providing non-downloadable computer software for business data orchestration; software for accessing and searching online databases and websites.

Business data analysis for the compilation of Big data for use in machine learning; business data curation for artificial intelligence (AI) development; business management services relating to information and data compiling and analyzing; database management; interpretation of market research data; providing data asset management for business operations; updating and maintenance of data in computer databases; outsourcing services in the field of business analytics.

Provision of business information, including business information regarding the health impact of businesses, companies and equity funds; business research; business advisory services; market analysis reporting services; business data analysis; verification of business data; collection and compilation of company, business and equity fund information, statistics and data; business evaluation of companies, businesses and equity funds for the purpose of providing advice in relation to the health impact of the companies, business or equity funds; dissemination of business and commercial information; compilation of commercial information and statistical data relating to companies, businesses and equity funds; preparation of business reports relating to companies, businesses and equity funds; providing company, business and equity fund rankings for commercial purposes; company data information services; computerised business information retrieval; computerised business information services; business consulting services, including in the nature of providing advice, guidance, best practices, and recommendations in the field of improving the health impact of businesses; database management; data processing; compilation of business data; collation of data; provision of advisory, consultancy and information services in relation to the aforementioned services; all of the foregoing also available or provided via the internet, by way of a computer database, over the telephone, or otherwise electronically.

Investment information; advisory and valuation services relating to, and providing information relating to, finance and investments; advice relating to investments and investment finance; research services relating to finance; research services relating to investment; financial investment research services; comparison of performance of securities; computerised financial services; consultancy services relating to financial matters; consultancy services relating to investment; financial market information services; financial valuation of businesses, companies and equity funds; preparation of financial analyses and reports; financial monitoring of investments; provision of advisory, consultancy and information services in relation to the aforementioned services; all of the foregoing also available or provided via the internet, by way of a computer database, over the telephone, or otherwise electronically.

Downloadable software providing insights and analytics of social media data in the form of reports for business purposes.

Providing social media insights and analytics for business performance purposes; providing proprietary statistical information related to social media data for business performance purposes.

Advice and consulting in the field of business statistical analysis and reporting; analysis of market research data and statistics; assistance, advisory services and consultancy with regard to business analysis; business risk assessment services; business risk management consulting and advice; business risk management services; compilation of market statistics; compilation of statistics; statistical analysis and reporting services for business purposes

Advisory services relating to financial asset management; business valuation services; capital investment consulting services; capital management; conducting of financial feasibility studies; consultancy in the field of commercial lending; consultancy in the field of private equity investment; debt management services; debt restructuring services; financial advisory services relating to insolvency; financial analyses; financial analysis and preparation of reports relating thereto; financial research in the field of risk management; financial restructuring services; financial risk assessment services; financial risk management; financial risk management consultation; financial risk management services; investment risk assessment services; liquidity risk management; operational risk analysis relating to finance and credit; operational risk consultancy relating to finance and credit; operational risk management in the field of finance and credit