Downloadable application software used for assisting agents in the fields of predictive systems, cognitive process automation, visual computing applications, knowledge virtualization, robotics and with digital virtual agents used in contact centers.

Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of of customer relationship management, business process reengineering services and back office support, namely, business administration consulting, documentation reproduction, documentation copying tasks, documentation indexing for others, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects, all in the area of contact center services.

Mortgage services; Mortgage brokerage services; Financial planning and investment management services; Consulting services in the fields of financial planning and mortgages

Security surveillance apparatus; closed circuit television system; alarms and warning equipment; alarms; smoke alarms; security alarms; alarms for detecting carbon monoxide; alarms (fire-); alarms for the detection of inflammable gases; baby alarms; locks [electric] with alarms; remote alarms [other than anti-theft for vehicles]; safety alarms [other than for vehicles]; sound alarms; theft prevention alarms [other than for vehicles]; warning alarms [other than for vehicles]; measuring, detecting and monitoring instruments, indicators and controllers; remote monitoring apparatus; television monitoring apparatus; visual monitoring apparatus; locks, electric; fire detection apparatus; smoke detection apparatus; temperature controlling apparatus; temperature controllers; temperature control apparatus [thermostats]; instruments for temperature control; thermal energy measuring apparatus; energy control devices; wireless communication apparatus; battery chargers and rechargeable battery packs for wireless controls; camera controllers, pan/tilts and electronic controllers therefore; intercoms, shade and drape controllers; audio timers; magnetic data carriers; control panels; touch panels; keypads; control units; multimedia distribution equipment; wireless remote control transmitters; receivers; microprocessor control units; receivers and interface modules for use in the control and integration of lights, heating, ventilation, air conditioning, security, home theatre, audio and audio visual equipment, both manually and through a computer network; software for managing wired and wirelessly connected devices and systems, including audio/video, heating, ventilation, air conditioning, shades/lighting, computers, computer peripherals and security; computer software for controlling and monitoring audio-visual equipment, environmental control systems, home theatre, home automation systems, lighting systems, and residential security systems; lighting being for use with security systems; security lighting; computer controlled lighting apparatus; computer controlled heating apparatus; computer controlled ventilation apparatus; computer controlled air conditioning apparatus; security lighting incorporating a heat activated sensor; security lighting incorporating an infra-red activated sensor; security lighting incorporating a movement activated sensor

Alarms (installation of -); installation of burglar alarms, fire alarms, locks, carbon monoxide detection systems; computer system monitoring services; monitoring of computer systems by remote access; recording data relating to energy consumption in buildings; consultancy in the field of energy-saving; recording data relating to energy consumption in buildings; advisory services relating to the use of energy; advisory services relating to energy efficiency; providing reconnaissance and surveillance services; closed-circuit surveillance; monitoring of security systems; alarm monitoring services; computer security system monitoring services

Providing on-line non-downloadable software for content management in the fields of employee benefits, human resources information and data, and for the creation of an on-line private exchange for employee benefits; providing on-line non-downloadable software for the management of an employee's employment benefits, enrollment of employees in benefit programs, and communication of benefit related messages and information to employees; providing on-line non-downloadable software for research of employee benefits, quotation of rates and fees, comparison of benefits and policies, purchase and enrollment in benefits programs and electronic delivery of benefits documents

Computer software, namely, business application software used by an independent sales force for production and planning purposes.

Computers, computer hardware and computer software for voice messaging and voice processing, and for the storage, processing and retransmission of voice, data and fax information using telephones, telephone systems, computer terminals and computer networks.

Electronic voice mail and voice messageing services and interactive voice response services, namely recording, storage and subsequent retransmission of voice, data, and fax messages by telephone or computer network.

GPS tracking devices which monitor and transmit vehicle locations in real time as well as programmable to monitor and transmit vehicle locations at future set dates and times, and monitor and record vehicle speed, excluding two-way radio communications

Downloadable application software used for assisting agents in the fields of predictive systems, cognitive process automation, visual computing applications, knowledge virtualization, robotics and with digital virtual agents used in contact centers.

Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of of customer relationship management, business process reengineering services and back office support, namely, business administration consulting, documentation reproduction, documentation copying tasks, documentation indexing for others, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects, all in the area of contact center services.

Computer software to collect, manage and share customer data from multiple sources, and assign and track employee tasks in order to improve customer experience; Computer software to develop, generate, track, submission of, manage and process results by analyzing and reporting computer-generated data gathered from custom forms that gather data about customer satisfaction and compliance with organizational standards namely audits of user experience and compliance with organizational standards, inspections of user experience and compliance with organizational standards, questionnaires of user experience and compliance with organizational standards, reports of user experience and compliance with organizational standards, checklists of user experience and compliance with organizational standards and customer surveys; Computer software to capture customer data from customer activities, namely customer contact information, customer satisfaction, and customer interests at place of business and when attending events, namely trade shows and promotional events

Software as a service (SAAS) featuring software for use by others to collect, manage and share customer data from multiple sources, namely shopping by researchers who pose as customers to evaluate the quality of the service, custom forms that gather data about customer satisfaction and compliance with organizational standards namely audits of user experience and compliance with organizational standards, inspections of user experience and compliance with organizational standards,questionnaires of user experience compliance with and organizational standards, reports of user experience and compliance with organizational standards, checklists of user experience and compliance with organizational standards and customer surveys; Development of software for use by others to develop, generate, track submission of, manage, and process results by analyzing and reporting computer-generated data gathered from custom forms that gather data about customer satisfaction and compliance with organizational standards namely audits of user experience and compliance with organizational standards, inspections of user experience and compliance with organizational standards, questionnaires of user experience and compliance with organizational standards, reports of user experience and compliance with organizational standards, checklists of user experience and compliance with organizational standards and customer surveys; Development of software for use by others to capture data from customer activities, namely customer contact information, customer satisfaction, and customer interests at place of business and when attending events, namely trade shows and promotional events; Shopping by researchers who pose as customers to evaluate the quality of the service delivered.

Insurance services.