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GENESYS MULTICLOUD CX*

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Mark	Details	Status	Class/Description
	GENESYS MULTICLOUD CX GENESYS CLOUD SERVICES INC. 2198638 18 Jul 2022	SEARCHED on 27 Sept 2024	Advertising and marketing services, namely, designing and managing for... Class 035 Class 035 Advertising, Business & Retail Services Advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion Class 042 Class 042 Computer & Software Services & Scientific Services Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management

2198638

SEARCHED

on 27 Sept 2024

GENESYS MULTICLOUD CX

GENESYS CLOUD SERVICES INC.

2198638 · 18 Jul 2022

035

042

Advertising and marketing services, namely, designing and managing for...

Owners

Genesys cloud services inc. (1)

Categories

Class 35 (1)

Class 42 (1)

Correspondents

Mbm intellectual property agency (1)

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