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Downloadable software for surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data, namely, audio files, video files, digital images, and text to improve customer satisfaction, operational efficiency, employee productivity, business operations, and business productivity; downloadable software for tracking, gathering, monitoring, analyzing, and publishing feedback and reviews for commercial and advertising purposes in the field of social media; downloadable software for analyzing, responding to, and making process improvements to information stored in databases, namely, data in the field of social media; downloadable computer software using artificial intelligence and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize customer, employee, business and product experience and improve business actions and decisions in the field of big data for business data analytics and user behavior analytics; downloadable computer software using artificial intelligence and machine learning to identify customer and employee needs and sentiment, to analyze customer and employee experiences, and to predict customer and employee behavior; downloadable software for gathering and aggregating information stored in databases, namely, data in the field of social media to resolve customer identities and provide a holistic view of a customer, business unit, and employee experience and journey in the field of big data for business data analytics and user behavior analytics; downloadable computer software for use in gathering and analyzing feedback from diverse customer and employee interaction channels to facilitate team and employee collaboration, communication and interaction; downloadable computer software for enabling solicitation of feedback from diverse channels to facilitate team and employee collaboration, communication and interaction; downloadable computer software for the integration of artificial intelligence and machine learning for use in text analytics to determine and take action based on topics and sentiment from customer and employee feedback in the field of big data for business data analytics and user behavior analytics; downloadable computer software for enterprise feedback management in the field of customer relationship management (CRM); downloadable computer software for application and database integration and management; downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing text, audio files, video files, digital images, information and content in the field of social media; downloadable computer software using artificial intelligence for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; downloadable computer software for the provision of electronic digitizing and storage of document images, audio files, video files, and text; downloadable computer software for use in creation and storage of documents, business reports and business forms; downloadable computer software for use as an application programming interface (API) for use in the field of database integration; downloadable computer software platforms for business data mining; downloadable software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions and decisions along a customer and employee life-cycle and journey

Preparation of customer and employee business surveys and feedback; business strategy development services and marketing consultancy focusing on helping clients analyze, respond to, and make process improvements based on social media data; business consulting services in the field of text analytics; business management consulting with relation to strategy, marketing, sales, operations, product design particularly specializing in the use of analytic and statistical models for the understanding and predicting of customers, employees, businesses, and market trends and actions; business management and consulting services, namely, surveying, tracking, gathering, monitoring, and analyzing customer, employee, business and product data in the field of social media to provide strategy and insight on business sales, operations, customer service, product design and innovation; business monitoring and consulting services in the fields of sales and marketing, namely, business monitoring and consulting services specializing in the use of analytic and statistical models for the understanding and predicting of customer, employee, business, and market trends and actions in the fields of sales and marketing

Downloadable software for surveying, tracking, gathering, monitoring, and analyzing customer and employee feedback to improve customer and employee satisfaction and business operations; downloadable software for surveying, tracking, gathering, monitoring, and analyzing customer utilization of social media sites

Provision of an Internet web site.