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AMAZON CONNECT

View On IC.GC.CA

AMAZON CONNECT
REGISTERED

on 9 Dec 2019

TM5 Status

LIVE/REGISTRATION/Issued and Active

Your registration has been issued and is active. You can now use the TM5 mark.

Last Applicant/ Owned by

AMAZON TECHNOLOGIES INC.

410 Terry Ave NSeattle, WA 98109

US

Serial Number

1851913 filed on 10th Aug 2017

Registration Number

TMA1065815 registered on 9th Dec 2019

Registration expiry Date

9th Dec 2029

Correspondent Address

CLARK WILSON LLP

900 - 885 WEST GEORGIA STREETVANCOUVER

BRITISH COLUMBIA

CA

V6C3H1

AMAZON CONNECT

Trademark usage description

computer software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and Read More

Classification Information

Class [009]
Computer software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; computer software for providing customer service and customer support, namely software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; customer relationship management (CRM) software; software development kits (SDK), namely computer software code that enables software developers to create software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends

Classification kind code

11

Class [035]
Operation and management of telephone call centers and contact centers for others; customer relationship management (CRM) services; customer service management for others; business management consulting; telephone voice message and conference call transcription services

Classification kind code

11

Class [038]
Telephone communications, namely communication by telephone, video telephone services, and cellular telephone communication; long distance telephone communication services; web conferencing services; call routing services, namely, routing calls to and for customer service and customer support agents; providing voice chat services; providing internet chat rooms; transmission of text messages; electronic transmission of e-mail; providing on-line forums for transmission of messages among computer users; call recording services

Classification kind code

11

Class [042]
Software as a service (Saas) featuring software for contact center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for call center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer calls for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for providing customer service and customer support, namely software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; software as a service (Saas) featuring software for managing and tracking customer service agent performance and workflow; software as a service (Saas) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; software as a service (Saas) featuring software for customer relationship management (CRM); software as a service (Saas) featuring developer tools; cloud computing provider services for general storage of electronic data; data migration services

Classification kind code

11

Mark Details

Serial Number

1851913

Mark Type

Trademark

Legal History

Show more

Action TakenStatus
Submitted for opposition 190
on 21st Aug 2019		Registration Pending
Submitted for opposition 42
on 29th May 2019		Advertised
Submitted for opposition 26
on 9th May 2019		Approved
Submitted for opposition 130
on 6th May 2019		Note to file
Submitted for opposition 27
on 6th Mar 2019		Approval Notice Sent
Submitted for opposition 22
on 19th Jul 2018		Search Recorded
Submitted for opposition 20
on 19th Jul 2018		Examiner's First Report
Submitted for opposition 31
on 14th Aug 2017		Formalized
Submitted for opposition 1
on 11th Aug 2017		Created
Submitted for opposition 30
on 10th Aug 2017		Filed