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DIRECTLY

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DIRECTLY
ABANDONED SECTION 36

on 24 Oct 2023

Last Applicant/ Owned by

Directly, Inc.

333 Bryant Street, Suite 350San Francisco CA 94107

US

Serial Number

2004237 filed on 15th Nov 2019

Correspondent Address

SMART & BIGGAR LP

Scotia Plaza, 40 King Street West40th FloorToronto

ONTARIO

CA

M5H3Y2

DIRECTLY

Trademark usage description

downloadable computer software for automating customer relationship management, customer service, customer support and customer inquiry responses, pro Read More

Classification Information

Class [009]
Downloadable computer software for automating customer relationship management, customer service, customer support and customer inquiry responses, product troubleshooting, and routing support requests to live responders; downloadable computer software, enabled by artificial intelligence and machine learning, for responding to and automating customer relationship management, customer service, customer support, customer inquiry responses and product troubleshooting and routing support requests to live responders; downloadable computer software for reviewing, storing, analyzing, monitoring and reporting on digital support interactions with customers; downloadable computer software for use in messaging in the fields of customer relationship management, customer service, and customer support; computer software for use in customer relationship management; computer software for use in identifying and providing information regarding expert business consultants and facilitating the exchange of information between such consultants and consumers.

Classification kind code

11

Class [042]
Platform as a service (PaaS) featuring software platforms and software as a service (SaaS) featuring software for automating customer relationship management, customer service, customer support and customer inquiry responses, product troubleshooting, and routing support requests to live responders; platform as a service (PaaS) featuring software platforms and software as a service (SaaS) featuring computer software, enabled by artificial intelligence and machine learning, for responding to and automating customer relationship management, customer service, customer support, customer inquiry responses, and product troubleshooting; platform as a service (PaaS) featuring software platforms and software as a service (SaaS) featuring computer software for reviewing, storing, analyzing, monitoring and reporting on digital support interactions with customers; computer services, namely, providing a platform as a service (PAAS) featuring computer software for expert consultants and third party business customers to network and to facilitate the exchange of information regarding product and service selection and customer support and service needs, and advice and assistance in regarding the foregoing selection, service and support needs; providing search engines for obtaining information requested by users on a global computer network; software as a service (SAAS) in the field of customer relationship management and customer service support; providing temporary use of online non-downloadable software to store, manage, analyze and report data in the field of customer service and support.

Classification kind code

11

Mark Details

Serial Number

2004237

Mark Type

Trademark

Legal History

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Action TakenStatus
Submitted for opposition 48
on 5th Nov 2021		Agent Changed
Submitted for opposition 22
on 28th Apr 2021		Search Recorded
Submitted for opposition 20
on 28th Apr 2021		Examiner's First Report
Submitted for opposition 223
on 28th Apr 2021		Total Provisional Refusal
Submitted for opposition 256
on 2th Nov 2020		Notification of Possible Opposition Sent
Submitted for opposition 257
on 2th Jan 2020		Designation Notification - Madrid Protocol
Submitted for opposition 31
on 2th Jan 2020		Formalized
Submitted for opposition 1
on 2th Jan 2020		Created
Submitted for opposition 228
on 15th Nov 2019		International Registration
Submitted for opposition 30
on 15th Nov 2019		Filed