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EXPERIENCE. A BETTER WAY.

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EXPERIENCE. A BETTER WAY.
SEARCHED

on 20 Jul 2023

Last Applicant/ Owned by

TALKDESK INC.

535 Mission Street, 12th FloorSan Francisco CA 94105

US

Serial Number

2176029 filed on 22nd Sept 2021

Correspondent Address

GOWLING WLG (CANADA) LLP

SUITE 16001 FIRST CANADIAN PLACE100 KING STREET WESTTORONTO

ONTARIO

CA

M5X1G5

EXPERIENCE. A BETTER WAY.

Trademark usage description

downloadable computer software for application and database integration; downloadable application programing interface (api) software for integration Read More

Classification Information

Class [009]
Downloadable computer software for application and database integration; downloadable application programing interface (api) software for integration in customer relationship management (crm); downloadable computer software for facilitating staffing interactions with contact centers and workforce management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, routing, interacting with and responding to voice or electronic information from customers in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; downloadable computer software for handling and integrating an organization's directory services, operator services, answering services, call routing, call distribution, calling services, voice response and customized, customer specific applications in the customer service field; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; downloadable computer software for analysis of data and running reports; downloadable software development kits (sdk).

Classification kind code

11

Class [038]
Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated toll-free number, voicemail, multiple mailbox extensions, telephone message notification, detailed call reports, call waiting, call identification, call forwarding, and message waiting; voicemail services; telecommunication services, namely, providing advanced calling features, namely, changing one's caller id, recording calls, changing the sound of one's voice over the phone, and straight-to-voicemail calls; call recording services; international telephone services; providing telephone conferencing services; telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; automated telephone voice message services.

Classification kind code

11

Class [042]
Providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; platform as a service (PAAS) featuring computer software platforms for contact center management; computer services providing customized pages and data feeds featuring user-defined information, which includes social networking content, new media content, and other on-line content; providing online non-downloadable software for social media management, social media user engagement, for enabling transmission, accessing, uploading, posting, showing, displaying, tagging, sharing, and providing of electronic media and information over the Internet or other communications networks; software as a service (SAAS) service featuring software for text, audio and video recording services, text, audio and video transcription services, tagging, annotating, searching, sharing, reviewing and analyzing audio and video content; software as a service (SAAS) services for data visualization, creating, storing, managing, sharing, linking and arranging data, for creating reports, for task and project issue tracking, task and project management, content sharing and general work management; software as a service (SAAS) services featuring software using artificial intelligence for machine learning, voice and speech recognition, determining intent, emotion, sentiment, and for predicting customer and business needs and selecting, sharing and providing relevant content for use in the field of customer relationship management and workforce management; application service provider featuring application programming interface (API) software for integration of telecommunications services, workforce management, and data management tools and solutions into a website or software application; providing application programming interface (API) software for integration of machine-learning and artificial intelligence into websites and online software; computer services, namely, providing technology in the nature of providing non - downloadable software that allows users to explore and manage connections to existing and emerging application programming interfaces (APIs) via an interactive website.

Classification kind code

11

Mark Details

Serial Number

2176029

Mark Type

Trademark

Legal History

Show more

Action TakenStatus
Submitted for opposition 48
on 28th Aug 2023		Agent Changed
Submitted for opposition 22
on 20th Jul 2023		Search Recorded
Submitted for opposition 20
on 20th Jul 2023		Examiner's First Report
Submitted for opposition 223
on 20th Jul 2023		Total Provisional Refusal
Submitted for opposition 256
on 31st Jan 2023		Notification of Possible Opposition Sent
Submitted for opposition 257
on 31st Mar 2022		Designation Notification - Madrid Protocol
Submitted for opposition 31
on 30th Mar 2022		Formalized
Submitted for opposition 1
on 30th Mar 2022		Created
Submitted for opposition 228
on 22nd Sept 2021		International Registration
Submitted for opposition 30
on 22nd Sept 2021		Filed