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REGISTERED

on 30 Sept 2020

TM5 Status

LIVE/REGISTRATION/Issued and Active

Your registration has been issued and is active. You can now use the TM5 mark.

Last Applicant/ Owned by

FORRESTER RESEARCH INC.

60 Acorn Park DriveCambridge, MA 02140

US

Serial Number

1825954 filed on 7th Mar 2017

Registration Number

TMA1082450 registered on 30th Sept 2020

Registration expiry Date

30th Sept 2030

Correspondent Address

GOWLING WLG (CANADA) LLP

SUITE 16001 FIRST CANADIAN PLACE100 KING STREET WESTTORONTO

ONTARIO

CA

M5X1G5

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Trademark usage description

voting machines; gps transmitters; presence monitoring instruments, namely, surface acoustic wave sensors and computer software for use in collecting Read More

Classification Information

Class [009]
Voting machines; GPS transmitters; Presence monitoring instruments, namely, surface acoustic wave sensors and computer software for use in collecting and analyzing data received from acoustic wave sensors; Satisfaction monitoring instruments, namely, Electronic touch screens and touch button box terminals to record customer, employee, passenger and patient satisfaction using electronic physical surveys; Electronic sensors, namely, Infrared sensors; Liquid level sensors; odor sensors; Proximity sensors; Temperature sensors; Electronic detectors, namely, motion detectors, infrared radiation detectors, radar detectors, and camera detectors; Radar detectors; camera detectors; Totalizators adapted to count the number of customer sales, to count the number of customer visitors, and to count customer satisfaction votes; Computers; Computer software to review results and trends and run analysis in the field of client satisfaction performance; Network and computer servers to record and collect customer satisfaction data; Electronic databases in the field of customer satisfaction information and containing customer satisfaction surveys; Computer software to record customer traffic and customer satisfaction data files received from electronic touch screens and touch button box terminals to store onto a network server in order to analyse and generate client satisfaction reports to be sent by email; computer software and computer application software to classify and transform customer satisfaction information into readable statistical graphics and tables; measuring apparatus and instruments, namely, proprietary electronic circuit board consisting of 3 buttons; Survey response counting machines, namely, electronic tally counters for surveys; Touch screen tablet computer equipped with a counting application for measuring point of sales client opinion; Signalling apparatus and instruments, namely, computer software incorporating an algorithm for sending text alert messages for mobile phones for alerting about a dissatisfied customer, and computer software incorporating an algorithm for sending automatic emails for alerting about a dissatisfied customer; Checking and supervision apparatus and instruments for checking employee performance, namely, an alarm, a radio pager, an electronic computer application pop-up showing the customer satisfaction or the completion of a task which appears on a computer monitor; Software and integrated circuits for the electronic data processing of customer satisfaction voting and to transfer in real-time this customer feedback to the network server using radio frequencies and the global system for digital mobile phone communication network (GSM)

Classification kind code

11

Class [035]
Providing business information, consultancy and advisory services in the fields of customer and employee satisfaction and employee performance; Business appraisals; Business information in the goal of improving customer or employee satisfaction; Business management, namely, monitoring services for business purposes, and gathering and reporting information for business purposes intended to track stores' daily performance and benchmark results and take corrective actions with point of sales manager to improve client loyalty and therefore financial performance; Providing business and customer insight, on all industries, in the field of customer satisfaction; Customer, behavioral and business analysis in the goal of improving business overall performance; Collecting business statistics; Business statistical analysis in the field of customer and employee satisfaction, traffic management, human resources; Preparing performance statistics; Compiling, analyzing and publishing statistical data in the field of customer satisfaction; Statistical evaluations of marketing data; Analysis services in commercial data, namely, benchmarking quality control, time efficiency and cost to compare the business processes and performance metrics to industry customer satisfaction bests and customer satisfaction best practices from other companies; Analysis of market research data and statistics; Conducting business and market research surveys; Market analysis studies; Customer satisfaction statistical analysis to determine and advise on employees skill set requirement by job type; Analysis of company attitudes; Analysis of company behavior; Public opinion surveys; Statistical analysis and reporting services for business purposes; Preparation of public opinion surveys; Market surveys on customer satisfaction and preferences; Assistance, advisory services and consultancy with regard to business analysis; Providing advice in the field of analysis of consumer buying habits; Consumer research; Conducting customer and employee satisfaction surveys for others; Computer aided business analysis services based on customer satisfaction data; compilation and analysis of information in the fields of customer, employee, passenger and patient satisfaction in order to organize and analyze customer satisfaction data to answer customer-related questions and solve customer-related problems relevant to the mission of an organization

Classification kind code

11

Class [038]
Providing tools and services for remote supervision of business and employee, namely, transmission of real-time customer satisfaction, employee task completion alerts, low customer satisfaction alert via the Internet; disseminating statistical data in the field of customer satisfaction via the Internet

Classification kind code

11

Class [042]
Software development, programming and implementation; Research and development of computer software; Computer systems analysis; Computer system design; Computer software design; providing quality assurance services in the fields of customer, employee, passenger and patient satisfaction based on customer satisfaction information; Quality evaluation services, namely, benchmarking practices in the field of customer satisfaction; Industrial research services in the field of low-consumption electronic devices, namely, semiconductors and microelectronics; Providing online information about industrial analysis and research services in the field of semiconductors and microelectronics; Computer programming; Design and production of data-processing computer software programs; Technical research in the field of automatic data processing for the automatic acquisition, storage, manipulation, management, movement, control, display, interchange, transmission and reception of customer, employee, passenger and patient satisfaction survey information; Design of branded art work for marketing purpose; Commercial art design; Brochure design; Custom design and engineering of telephony systems, cable television systems and fibre optics; Database development services; Design and development of computer hardware; Scientific and technological services and research in the fields of electronic material testing services; Software development; Product development; Computer systems development; Development of computer programmes; Design and development of computer software; Design, maintenance, development and updating of computer software

Classification kind code

11

Mark Details

Serial Number

1825954

Mark Type

Trademark

Legal History

Show more

Action TakenStatus
Submitted for opposition 15
on 30th Jan 2019		Correspondence Created
Submitted for opposition 87
on 23rd Oct 2018		Rep for Service Changed
Submitted for opposition 48
on 23rd Oct 2018		Agent Changed
Submitted for opposition 15
on 4th Jun 2018		Correspondence Created
Submitted for opposition 87
on 14th Mar 2018		Rep for Service Changed
Submitted for opposition 22
on 29th Dec 2017		Search Recorded
Submitted for opposition 20
on 29th Dec 2017		Examiner's First Report
Submitted for opposition 31
on 9th Mar 2017		Formalized
Submitted for opposition 30
on 7th Mar 2017		Filed
Submitted for opposition 1
on 7th Mar 2017		Created