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GENESYS MOMENTS CONNECTED

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GENESYS MOMENTS CONNECTED
ABANDONED SECTION 36

on 27 Jul 2021

Last Applicant/ Owned by

Genesys Telecommunications Laboratories, Inc.

2001 Junipero Serra BoulevardDaly City, CA 94014

US

Serial Number

1863245 filed on 17th Oct 2017

Correspondent Address

FOGLER, RUBINOFF LLP

Scotia Plaza40 King Street West, Suite 2400P.O. Box #215TORONTO

ONTARIO

CA

M5H3Y2

GENESYS MOMENTS CONNECTED

Trademark usage description

computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, name Read More

Classification Information

Class [009]
Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies; for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information; for controlling internal and external voice and data communication for an organization's computer system; and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field, software for workforce management and speech recognition and analytics, and instruction manuals sold or distributed therewith as a unit

Classification kind code

11

Class [035]
Designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns, personnel management, employee motivation and incentive programs, advertising and business services, contact center workforce management services, operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics

Classification kind code

11

Class [037]
Building construction and repair

Comment text

CIPO Classification Code

Classification kind code

Nice

Class [038]
Telecommunications services, namely, voice over internet protocol (voip) services and hosted private branch exchange (pbx) services; telecommunications services, automated operator and messaging systems, automated provision and distribution of information and automated outbound calls using recordings and speech synthesis

Classification kind code

11

Class [042]
Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems; technical support services, namely, trouble shooting of computer hardware and software problems; professional services, namely, customization and configuration of computer hardware

Classification kind code

11

Mark Details

Serial Number

1863245

Mark Type

Trademark

Legal History

Show more

Action TakenStatus
Submitted for opposition 14
on 13th Oct 2020		Default Notice Sent
Submitted for opposition 15
on 30th Sept 2019		Correspondence Created
Submitted for opposition 87
on 17th Jan 2019		Rep for Service Changed
Submitted for opposition 48
on 17th Jan 2019		Agent Changed
Submitted for opposition 12
on 17th Jan 2019		Extension of Time
Submitted for opposition 22
on 5th Jul 2018		Search Recorded
Submitted for opposition 20
on 5th Jul 2018		Examiner's First Report
Submitted for opposition 1
on 18th Oct 2017		Created
Submitted for opposition 31
on 18th Oct 2017		Formalized
Submitted for opposition 30
on 17th Oct 2017		Filed