Trademarkia Logo

Canada

C$
Trademark Search in Canada
IX HERO

View On IC.GC.CA

IX HERO
FORMALIZED

on 21 May 2025

Last Applicant/ Owned by

Concentrix CVG Customer Management Delaware LLC

201 East Fourth Street,Suite 200Cincinnati OH 45202

US

Serial Number

2400250 filed on 4th Mar 2025

IX HERO

Trademark usage description

downloadable software for providing customer service assistance; downloadable and recorded software for facilitating interaction and communication bet Read More

Classification Information

Class [009]
Downloadable software for providing customer service assistance; downloadable and recorded software for facilitating interaction and communication between humans and AI (artificial intelligence) platforms; downloadable and recorded software featuring an artificial intelligence component or module for solving problems in the field of customer service; downloadable and recorded computer software for artificial intelligence applications for the personalization of software applications and computer hardware; downloadable and recorded software for machine learning and data analytics in customer service; downloadable cloud-based software for AI-driven customer service solutions; downloadable and recorded software for managing and controlling AI-powered robotics and humanoid robots providing customer services; downloadable and recorded software for enabling offline and online AI-powered and humanoid robots operations, including autonomous service delivery in physical environments; downloadable software for real-time monitoring, control, and optimization of AI-powered and humanoid robots in customer service roles; downloadable software for creation, collection, curation, delivery, retrieval, publication, and governance of digital content; downloadable software for real-time monitoring of customer service platforms; software, namely, downloadable software for mobile platforms for users to access and interact with hosted services; downloadable software for employee performance management.

Classification kind code

12

Class [035]
Providing outsourcing services in the field of managing customer relations; business advisory services in digital transformation; company communication services; company efficiency expert services; business research; providing outsourcing services in the field of managing customer relations; customer relationship management services; outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing, and computer technical support; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer service, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service; business operation and management of customer service platforms for others; AI-powered customer buying behavior analysis; business consulting services related to AI-driven business transformation; outsourcing services for managing AI-powered humanoid robots delivering physical customer services, such as delivery, maintenance, and waste management; business advisory services for the integration of AI-powered robotics and humanoid robots in customer service environments; management and operation of business relating to AI-powered humanoid robots for autonomous customer service delivery in both online and offline environments.

Classification kind code

12

Class [038]
Call center as a service (CCaaS) services; electronic transmission of messages and data in the field of customer service; on-line services, namely, call center as a service (CCaaS) services; telecommunication services, namely, providing call center, chat room, electronic message services, all in the field of customer service; consultancy and strategic planning services for others, namely, consulting services in the field of communications, communication consultancy and communication advisory services, all the foregoing being technical consulting in the field of audio, text, short message, digital and visual data transmission and communication.

Classification kind code

12

Class [041]
Educational and training services in the nature of accent neutrality for verbal communication; educational and training services in the nature of grammar correction for verbal communication; education services, namely, providing on-line classes, seminars, and workshops in the field of customer service; education and entertainment services in the nature of development, creation, production, distribution, and post-production of multimedia educational and entertainment content in the fields of customer care, customer service, and customer experience; education services in the field of customer care, customer service, and customer experience; virtual training services in the field of customer service.

Classification kind code

12

Class [042]
Software as a service (SaaS) services featuring software for assisting with customer service; software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; providing temporary use of online non-downloadable chatbot software for customer service; providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for customer service; software as a service (SaaS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; providing temporary use of online non-downloadable software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for agents at contact centers, and improving efficiency and quality of agent responses at contact centers; providing online non-downloadable software for enabling users to interface with multiple platforms in an abstracted manner; providing online non-downloadable software for integrating, interacting with, and abstracting various third-party services to enable users to interface with multiple platforms; consultation services in the field of designing, implementing, and using software for the integration, interaction, and abstraction of third-party platforms; platforms for artificial intelligence as software as a service; advice and support in the field of artificial intelligence integration; advice with respect to artificial intelligence; providing online non-downloadable software for machine learning and natural language processing; providing online non-downloadable software for neural networks; platforms for AI and emerging technologies as a service (AIaaS); computer programming relating to continuous integration and deployment (CI/CD) for AI and software platforms; providing online non-downloadable software for managing AI-powered and humanoid robots in physical customer service roles, including logistics, maintenance, and customer interaction; SaaS services featuring software for AI-powered robotics and humanoid robots designed to perform both online and offline customer services; online non-downloadable software for monitoring, controlling, and optimizing AI-powered and humanoid robots in real-world customer service environments; technology consultation services in the field of AI-powered robotics and humanoid robots for enhancing customer experience through both digital and physical channels; providing online non-downloadable software for speech assistance, including accent neutrality; providing online non-downloadable software for real-time speech translation; providing online non-downloadable software for real-time background noise removal for verbal communications; providing online non-downloadable software for real-time grammar correction for verbal communications; providing online non-downloadable software for employee monitoring; providing online non-downloadable software for proctoring of examinations; providing user authentication services using software with biometric technology used with a camera to detect unauthorized devices and behavior for security to facilitate remote work; security support services, namely, providing temporary use of a web-based computer software for security using software that has biometric technology and is used with a camera; security support services, namely, providing temporary use of a web-based software used with a camera for providing temporary use of a web-based security features for work at home environments; security support services, namely, providing temporary use of a web-based software used with a camera for remote worker monitoring; security support services, namely, providing use of a non-downloadable web-based software used with a camera for remote monitoring of a user's use of a computer system for the purpose of protecting against data theft, fraudulent transactions, or misrepresentations caused by unauthorized devices or behavior.

Classification kind code

12

Mark Details

Serial Number

2400250

Mark Type

Trademark

Legal History

Action TakenStatus
Submitted for opposition 257
on 22nd May 2025		Designation Notification - Madrid Protocol
Submitted for opposition 1
on 21st May 2025		Created
Submitted for opposition 31
on 21st May 2025		Formalized
Submitted for opposition 30
on 4th Mar 2025		Filed
Submitted for opposition 228
on 4th Mar 2025		International Registration