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PERSONALIZED INTELLIGENCE

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PERSONALIZED INTELLIGENCE
APPROVED

on 4 Apr 2025

Last Applicant/ Owned by

SERVICE QUALITY MEASUREMENT GROUP INC.

200-3126 31st AvenueVernon

BRITISH COLUMBIA

CA

V1T2H1

Serial Number

2013603 filed on 24th Feb 2020

Correspondent Address

OYEN WIGGS GREEN & MUTALA LLP

480-THE STATION, 601 WEST CORDOVA STREETVANCOUVER

BRITISH COLUMBIA

CA

V6B1G1

PERSONALIZED INTELLIGENCE

Trademark usage description

providing real-time benchmarking performance comparisons to peer groups, lines of business, world-class performers, and over 500 leading north america Read More

Classification Information

Class [035]
Providing real-time benchmarking performance comparisons to peer groups, lines of business, world-class performers, and over 500 leading North American companies; providing personalized intelligence based on the individual's performance by automatically identifying coaching opportunities, providing relevant best practices for targeted improvement, suggesting specific questions to add to individual surveys focusing on areas of improvement, and awarding points that can be redeemed for personalized debit cards or gifts, namely, evaluation of employee performances, conducting employee surveys for others for purposes of improving employee performance and morale, and conducting employee incentive award programs to promote productivity

Classification kind code

11

Class [042]
Testing, analyzing and evaluation of software user's online activities with the object of real-time benchmarking the user's behavior in relation to peer groups, lines of business, world-class performers, and over 500 leading North American companies; providing online non-downloadable computer software which provides personalized intelligence based on the individual's performance by automatically identifying coaching opportunities, providing relevant best practices for targeted improvement, suggesting specific questions to add to individual surveys focusing on areas of improvement, and awarding points that can be redeemed for personalized debit cards or gifts; software as a service (SAAS) featuring temporary use of non-downloadable software for businesses to obtain personalized intelligence based on the individual's performance by automatically identifying coaching opportunities, providing relevant best practices for targeted improvement, suggesting specific questions to add to individual surveys focusing on areas of improvement, and awarding points that can be redeemed for personalized debit cards or gifts; providing temporary use online of non-downloadable software applications in relation to (a) providing reporting in relation to individualized improvement suggestions to increase a user's customer experience and employee performance, and (b) providing real-time benchmarking performance comparisons to peer groups, lines of business, world-class performers, and over 500 leading North American companies; software as a service (SAAS) featuring temporary use of non-downloadable software for businesses in relation to (a) providing reporting in relation to individualized improvement suggestions to increase a user's customer experience and employee performance, and (b) providing real-time benchmarking performance comparisons to peer groups, lines of business, world-class performers, and over 500 leading North American companies; providing online non-downloadable computer software which allows individualized improvement suggestions to increase a person's customer and employee experience performance; software as a service (SAAS) featuring temporary use of non-downloadable software for businesses which allows individualized improvement suggestions to increase a person's customer and employee experience performance; provide and maintain a web based suite of software which allows individualized improvement suggestions to increase a person's customer and employee experience performance, namely, application service provider (ASP) services providing online non-downloadable software for merchants to manage, track and improve customer and staff experiences

Classification kind code

11

Mark Details

Serial Number

2013603

Mark Type

Trademark

Legal History

Action TakenStatus
Submitted for opposition 26
on 4th Apr 2025		Approved
Submitted for opposition 27
on 4th Apr 2025		Approval Notice Sent
Submitted for opposition 22
on 26th Jun 2024		Search Recorded
Submitted for opposition 20
on 26th Jun 2024		Examiner's First Report
Submitted for opposition 287
on 16th Jun 2022		Pre-Assessment Letter Sent
Submitted for opposition 135
on 2th Aug 2021		Amendment to Application
Submitted for opposition 48
on 5th Nov 2020		Agent Changed
Submitted for opposition 31
on 11th Mar 2020		Formalized
Submitted for opposition 30
on 24th Feb 2020		Filed
Submitted for opposition 1
on 24th Feb 2020		Created