Computer hardware and software in the field of telecommunications, namely: communications hardware and software to enable e-business processes, namely, computer software for use in facilitating communications between people and systems in the field of e-business and virtual enterprises; computer hardware and software for the integration of text, audio, graphics, still images and moving pictures for converging existing capabilities of voice, data, video and wireless communications networks for use by those providing professional services and for use by consultants to businesses, ISP's, ASP's and server providers; communications software, namely, software for managing networks, directory services, policy services, priority enabling, load balancing, security, network services, automated workflow, call center operations, communication middleware and market places, and applications delivering multimedia messaging, software development tools, telecommunications hardware, namely, switching apparatus, voice processors for voice and multimedia mail and messaging, closures, cross connects and interconnects; communications systems, namely, communications networks composed of servers, work stations comprising computer monitors, computer keyboards, computer peripherals, and central processing units and network operating systems and communications links, namely, personal computers, telephones, wireless communication devices, namely, personal digital assistants, mobile telephones, wireless network interface cards, and wireless local area networks; computer software for use in accessing information regarding different modes of communications, namely, voice, e-mail, voice mail, fax, scheduling and personal productivity tools; electronic key telephone systems comprising control units, telephone sets, feature cartridges, telephone connecting cords, lines and apparatus therefore; computer software for use in monitoring, controlling, and managing telephone call centers; computer information storage and retrieval systems comprised of optical disk storage, with high capacity, computer hardware and general purpose database management software; network management computer software used for managing storage area networks; LAN, WAN, MAN and VPN switching and routing products, namely, software and computer hardware that provide switching and routing for high speed networking; fiber optic products, namely, switches and multiplexors; patch cords and patch panels; telephone cable systems comprising distribution frames, cables, connectors, cable racks and ducts for use with central office switching transmission apparatus; electrical wire for use in the telecommunications industry; telecommunications adapters; telecommunications plugs, jacks, and connecting blocks; signal repeaters, reshapers and reformers for use in a telecommunications system; modems; electrical protection devices for telecommunications equipment, namely, power supplies, surge protectors and uninterruptible power supplies; telecommunications brackets, clips and clamps to house and support cable and telecommunications equipment.

Business management and management consultation services in the field of customer, supplier, partner and employee relationship management for the benefit of others; installation and maintenance of computer hardware; installation and maintenance of computer software for use in the field of telecommunications; telecommunications and communications services, namely, installation, maintaining and repair of computer networks, and technical support services, namely, troubleshooting of computer hardware and software problems, and monitoring computer systems.

Communications-centered software as a services encompassing a contact center as a service (CCaaS) and unified communications as a service (UCaaS) for call center and business unified communications featuring software for calling, conferencing, message transmission, data sharing, and to enable sharing information in electronic form via computer and communication networks in the field of customer service and customer support.

Software as a Service (SAAS) services featuring unified communications as a service (UCaaS) services, contact center as a service (CCaaS) services, and communications platform as a service (CPaaS) services, namely featuring cloud computing services in the nature of cloud-based software for call centers and business unified communications for enabling business communications for telephone calls, conferencing, messaging, data sharing, and software for enabling communications network services

Application service provider (ASP) featuring software for use in telephony and messaging applications namely, a hosted software service used to connect VOIP telephone handsets or software based telephone applications through the internet for the purpose of making telephone calls; application service provider (ASP) featuring software for persistent collaboration and communications environments through allowing users to communicate in both real time and asynchronous modes, with one or multiple other users, via at least one of text, voice, and video; application service provider (ASP) featuring software which provides a contextual repository of communications artifacts that enable users to review previous communications sorted or selected by participants, subject, date/time, and other parameters; application service provider (ASP) featuring software which provides programming and interface tools to connect communications services with business applications providing open, configurable connections of cloud-based solutions and capabilities as well as on-premise solutions and capabilities namely, telecommunications software used to connect a user's business applications with telecommunications services providers through the means of at least one of video conferencing, voice, video data, teleconferencing and video conferencing, online messaging and collaboration in the nature of computer desktop, mobile or tablet device video transmission or audio transmission, and text messaging in the nature of internet based text transmission using a desktop, mobile or tablet device.

Computer software platform for managing unified communications and contact center solutions in the fields of converged infrastructure, virtualization, data center deployment, management, and reference architecture; software for creating, delivering, deploying, integrating and managing virtualized computer applications in the fields of communications, data security, system performance and monitoring, data center deployment, management, and reference architecture; software for use in configuring, managing, monitoring, supporting and securing data, virtualization and computer hardware, applications and networks in the field of communications.

Downloadable cloud-based and on-premise artificial intelligence (AI) / machine learning (ML) customer service software for simulating conversations, mining and analyzing data utilizing natural language processing (NLP) and computational linguistics in connection with real-time and historical digital customer attributes; Downloadable cloud-based and on-premise AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Computer software that integrates NLP, ML, Computational Linguistics (CL), Information Retrieval (IR) and Language Identification (LI), which is capable of understanding general human queries and formulating responses; Computer software and instructional manuals as a unit sold as subscription or under right-to-use, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; Downloadable cloud-based and on-premise computer software for use in controlling the operation and execution of computer systems, programs, and networks, downloadable cloud-based and on-premise computer software for use in connecting disparate computer networks and systems, servers and storage devices, downloadable cloud-based and on-premise computer operating system software, downloadable cloud-based and on-premise computer software for linking together computers and for enabling computing across a globally accessible network, and downloadable cloud-based and on-premise computer software for managing software and processes that exist within an information technology environment, and instructional manuals sold as a unit therewith, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and downloadable cloud-based and on-premise computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses

Providing temporary use of non-downloadable AI / ML customer service software for simulating conversations, mining and analyzing data utilizing NLP and computational linguistics in connection with real-time and historical digital customer attributes; Providing temporary use of non-downloadable AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agents for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Providing temporary use of non-downloadable computer software for use in controlling the operation and execution of computer systems, programs, and networks, providing temporary use of non-downloadable computer software for use in connecting disparate computer networks and systems, servers and storage devices, providing temporary use of non-downloadable computer operating system software, providing temporary use of non-downloadable computer software for linking together computers and for enabling computing across a globally accessible network, and providing temporary use of non-downloadable computer software for managing software and processes that exist within an information technology environment, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and providing temporary use of non-downloadable computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses

Administration of a partnership consumer loyalty program for enabling participants to obtain discounts on goods and receive improved services, namely administration of a program whereby participating customers can obtain business telecommunications goods and services from authorized and certified third-party professionals in the fields of telecommunications systems solutions sales, design, implementation and technical support; Administration of a partnership consumer loyalty program for enabling participants to provide improved services through discounts on goods and services, namely administration of a program whereby participating authorized and certified third-party professionals in the fields of telecommunications systems solutions sales, design, implementation and technical support can provide business telecommunications goods and services to customers; Customer loyalty services for commercial, promotional and/or advertising purposes, namely, administering a customer loyalty program through the offering of discounts and incentives; Providing information on incentive award and loyalty programs for individuals and businesses

Broadband communication equipment, namely, networking switches; computer software and computer software platforms for use in the field of enterprise identity management, access control and security for application, networks and infrastructure; Telecommunications and data networking hardware, namely, devices for transporting and aggregating voice, data, and video communications across multiple network infrastructures and communications protocols

Desk phones; IP phones; screened telecommunications devices, namely cellular telephones, tablets and personal digital assistants; business communication interfaces, namely electronic circuits that enable computers to telecommunicate with multimedia devices, namely, personal computers, desk telephones, IP telephones, cellular telephones, tablets and personal digital assistants; computer hardware and software for performing application integration; computer software and hardware for integrating collaborative groupware software applications and video conferencing

Business communication interfaces, namely electronic circuits that enable computers and multimedia devices, namely microphones, speakers, cameras, headphones, memory cards, tablet computers, smart phones, webcams, personal computers, desk telephones, IP telephones, and personal digital assistants to telecommunicate with each other; Computer operating system software for the design and development of computer software applications in the fields of collaborative groupware software and unified business communications software; software for performing application integration; computer hardware and software for enterprise business communications systems, namely computer hardware and software to provide Internet access; Computer software for developing software applications in the fields of collaborative groupware software and unified business communications software; computer software for developing software applications in the fields of collaborative groupware software and unified business communications software; Computer software for developing software applications for use in a communications and collaboration system comprised of communications and collaboration software connected to telecommunication devices; Computer software for developing software applications for the identification of customers

Cloud-based telecommunication services namely providing user access to a global computer network