1 Trademark Results found for "AMAZON CONNECT"

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AMAZON CONNECT*

AMAZ*

*ECT

AM*CT

Mark	Details	Status	Class/Description
	AMAZON CONNECT AMAZON TECHNOLOGIES INC. 1851913 10 Aug 2017	REGISTERED on 9 Dec 2019	Computer software for operating and managing call centers and contact ... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products Computer software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; computer software for providing customer service and customer support, namely software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; customer relationship management (CRM) software; software development kits (SDK), namely computer software code that enables software developers to create software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends Class 035 Class 035 Advertising, Business & Retail Services Operation and management of telephone call centers and contact centers for others; customer relationship management (CRM) services; customer service management for others; business management consulting; telephone voice message and conference call transcription services ... Class 038 Communications Services Telephone communications, namely communication by telephone, video telephone services, and cellular telephone communication; long distance telephone communication services; web conferencing services; call routing services, namely, routing calls to and for customer service and customer support agents; providing voice chat services; providing internet chat rooms; transmission of text messages; electronic transmission of e-mail; providing on-line forums for transmission of messages among computer users; call recording services Class 042 Computer & Software Services & Scientific Services Software as a service (Saas) featuring software for contact center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for call center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer calls for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for providing customer service and customer support, namely software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; software as a service (Saas) featuring software for managing and tracking customer service agent performance and workflow; software as a service (Saas) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; software as a service (Saas) featuring software for customer relationship management (CRM); software as a service (Saas) featuring developer tools; cloud computing provider services for general storage of electronic data; data migration services

REGISTERED

on 9 Dec 2019

AMAZON CONNECT

AMAZON TECHNOLOGIES INC.

1851913 · 10 Aug 2017

009

035

...

Class 038

Communications Services

Telephone communications, namely communication by telephone, video telephone services, and cellular telephone communication; long distance telephone communication services; web conferencing services; call routing services, namely, routing calls to and for customer service and customer support agents; providing voice chat services; providing internet chat rooms; transmission of text messages; electronic transmission of e-mail; providing on-line forums for transmission of messages among computer users; call recording services

Class 042

Computer & Software Services & Scientific Services

Software as a service (Saas) featuring software for contact center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for call center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer calls for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for providing customer service and customer support, namely software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; software as a service (Saas) featuring software for managing and tracking customer service agent performance and workflow; software as a service (Saas) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; software as a service (Saas) featuring software for customer relationship management (CRM); software as a service (Saas) featuring developer tools; cloud computing provider services for general storage of electronic data; data migration services

Computer software for operating and managing call centers and contact ...

Owners

Amazon technologies inc. (1)

Categories

Class 9 (1)

Class 35 (1)

Class 38 (1)

Class 42 (1)

Correspondents

Clark wilson llp (1)

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